General Terms and Conditions

1. Platform and Services

1.1 The access and use of our websites accessible at http://www.raw-labs.com and http://just-ask.raw-labs.com/ (the “Platform”) as well as without limitation our data management services, our services of raw data analysis and any other services available on the Platform (together the “Services”) are provided by RAW Labs SA, a Swiss company headquartered at EPFL Innovation Park, Building I, 1015 Lausanne, Switzerland, and registered in the trade registry of Canton of Vaud under the UID CHE-215.716.321. Our VAT number is CHE-215.716.321 TVA.

1.2 Any use of the Platform and the provision of the Services are subject to these General Terms and Conditions set out below, as may be amended from time to time (the “Terms”). Anyone who accesses, browses and/or uses the Platform and/or any of the Services through whatever platform acknowledges to have read, understood and agreed to the Terms.

1.3 The Services may contain links to third party Platforms maintained by other content providers. These links are provided solely as a convenience to you and not as an endorsement by us of the content on such third-party Platforms and we hereby disclaim any representations and warranties regarding the content or accuracy of materials on such third-party Platforms.

1.4 The Terms may be amended from time to time and such amendments shall be notified to visitors on the Platform or, if you are a User (as defined in Section 2.1), via the email address you provided to us. By continued use of the Platform and/or the Services after any amendment of the Terms, you agree to be bound by any such amendment.

2. Registration

2.1 Certain Services and parts of the Platform require registration and sign-in before they can be accessed and/or used. Provided you have unrestricted legal capacity, you may register on the Platform in order to create a personal and password protected account (the “Account”) and become a registered user (“User”).

2.2 Users warrant that all information provided to us in the registration process or otherwise is true and accurate. Users shall keep such information up to date at any time.

2.3 As a User, you agree to keep your password confidential. You acknowledge that you are fully responsible for the use that is made of your Account, including any third party use irrespective of whether you authorized such use or not. You shall be fully liable for any losses and/or damages that may result from any such use. You agree to immediately notify us of any unauthorized use of your Account or any other breach of security.

2.4 We reserve the right to temporarily or permanently disable any passwords, login details (including access to your Account) and to cancel your Account, at any time without notice and without any compensation, for any reason whatsoever.

3. User Content

3.1 The Platform offers also our Users the possibility, to post on, to transmit through, or to link from the Services posts, messages, text, files, images, photos, video, sounds, or other materials (the “User Content”).

3.2 You understand and agree that all User Content posted on, transmitted through, or linked from the Services, are the sole responsibility of the User from whom such User Content originates. We have no liability related to the User Content, whether arising under intellectual property laws, libel, privacy, obscenity, or otherwise.

3.3 You represent and warrant that your User Content and any content you request to receive (directly or indirectly): (a) shall not infringe any intellectual property right, or other proprietary right or right of publicity or privacy; (b) shall not violate any law or regulation; (c) shall not be defamatory or trade libelous; (d) shall not be obscene or contain child pornography; (e) shall not include incomplete, false or inaccurate information about yourself or any information about any other individual; (f) shall not be inadequate or inadequate language; and (g) shall not contain any viruses, Trojan horses, worms, time bombs, cancel bots or other computer programming routines that are intended to damage, detrimentally interfere with, surreptitiously intercept or expropriate any system, data or personal information.

3.4 We reserve the right (but not the obligation) to take any action with respect to the User Content, if we believe that it may create liability for us or may cause us to lose the services of our Internet service providers or other suppliers and/or providers.

3.5 We cannot, nor do we undertake any obligation to, control the User Content. By its very nature, the information in the User Content is changed frequently, may be inaccurate and in some cases may be mislabeled or deceptively labeled. We do not make any representation or warranty, express or implied, as to the accuracy, timeliness, or completeness of such information, nor do we undertake to verify, update or correct such information. We also do not make any representation or warranty, express or implied, regarding any posting by other Users. We reserve the right to adjust, refuse or remove any User Content at our sole discretion, in particular to comply with any applicable law.

4. Restriction of permitted use

4.1 Our Services are made available for personal use only. Therefore, you are not allowed to re-sell, deep-link, use, copy, monitor (e.g. spider, scrape), display, download or reproduce any User Content or information of other Users, software, products or Services available on the Platform for any commercial or competitive activity or purpose against us.

4.2 You represent and warrant that your use of the Platform and/or the Services does and will not infringe upon any third party rights.

5. Intellectual property

5.1 We own the copyright and all intellectual property rights on content published on the Platform and through our Services or have acquired an appropriate consent or license from our suppliers and/or providers to publish such content on the Platform or for the provision of our Services. We or our suppliers and/or providers, where applicable, exclusively retain ownership of all rights, title and interest in connection with the Services.

5.2 You or your licensors retain ownership of all rights, title and interest to your User Content. To the extent that any intellectual property rights, in particular copyright, exist or arise in connection with your User Content, you hereby grant us a worldwide, free of charge, exclusive, perpetual and non-revocable license to use such User Content in connection with the Services.

5.3 If you think that the provision of any content of the Services infringes any copyright or other intellectual property right, you may at all times contact us at support@@raw-labs.com and ask us to remove such content from the Services.

6. Privacy and data protection

Our Privacy policy and our Cookies Policy are accessible here.

7. Pricing

7.1 Rates and prices indicated on our Platform are in US dollars (USD; US$).

7.2 All rates and prices on the Platform are displayed including VAT (if applicable) and any other taxes (as required by any applicable law).

7.3 Upon registration and creation of an Account, the User benefits from a free of charge three (3) months trial period to access and use the Services. After such trial period, the User may terminate his/her/its Account upon a two (2) weeks prior written notice (by email or through the Account) for the end of a month. Upon termination of the Services, there will be no reimbursement of any pre-paid fees.

7.4 The pricing options are as follows:

  • “Individual”: basic Account and Services, which include a 10 GB space allocation: US$24.99 (excl. VAT) /year.
  • “Premium”: premium Account and Services, which include 1 TB space allocation, and premium support Services such as a hotline, as well as special requests for support: US$249 (excl. VAT) /year.

Payments are due in advance prior the beginning of each billing period. Payments can be done by the Users by credit card (major credit cards are accepted) or by Paypal.

8. No warranties and liability

8.1 You agree that your access and use of the Services shall be at your sole risk and liability. You acknowledge that the content of the Services is provided to you “as is” and “as available”, and that to the fullest extent permitted by applicable law, we disclaim all warranties, express or implied, in connection with the Services and your access and use thereof.

8.2 Furthermore, we make no warranties or representations about and bear, unless fraudulent intent or gross negligence, no liability for the accuracy or completeness of the content of the Services, notably User Content of others Users, including but not limited to any errors, mistakes, inaccuracies of content, as well as its timely and proper, delivery, or limitations, personal injury or property damage, of any nature whatsoever resulting from your access or use of the Services, any unauthorized access or use of any and all data, personal information and/or financial information, stored through or on the Services, any interruption or cessation of transmission to or from the Services, any bugs, viruses, Trojan horses, or the like which may be transmitted to or through the Services by any third party, and/or any errors or omissions in any content or for any loss or damage of any kind incurred as a result of the use of any content posted, emailed, transmitted, published, uploaded, linked from, or otherwise made available via the Services.

8.3 Without limiting the foregoing, we may introduce the offer of specific premium services to premium Users.

8.4 To the extent permitted under applicable law, we waive all liability for any direct, indirect, consequential or special losses or damages of any kind whatsoever, arising from, or in connection with, the access and use of the Services, including authorized or unauthorized third party use of Accounts, or any reliance on any of the content, notably User Content of other Users, provided on the Platform or otherwise in connection with our Services.

9. Miscellaneous

If any provision of these Terms is or becomes invalid, unenforceable or non-binding, this shall not affect any other provision thereof. In such event, such invalid, unenforceable or non-binding provision shall nonetheless be enforced to the fullest extent permitted under applicable law, insofar as the invalid, unenforceable or non-binding provision shall be replaced by a valid, enforceable and binding provision reflecting to the greatest extent possible the intent of the original provision.

10. Contact

If you have any questions regarding the Platform, the Services, or the Terms please contact us at support@@raw-labs.com.

11. Governing law and jurisdiction

11.1 These Terms and the provision of our Services are construed in accordance with, and shall be governed by the substantive laws of Switzerland, without regards to principles of conflicts of laws thereof.

11.2 Any controversy, claim or dispute arising out of or in relation with these Terms and the provision of our Services shall be subject to the exclusive jurisdiction of the competent courts of our registered seat, subject to an appeal to the Swiss Supreme Court, and to the extent permitted under governing law, you disclaim any other possible jurisdiction.